Refund Policy
We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with your purchase, please refer to the following refund policy.
App Name
CARLEAD
Developer Name
CARLEAD
Last updated: January 1, 2025
Eligible for Refund
You may request a refund or exchange in the following cases:
- The product received has quality issues or is damaged.
- The product received significantly differs from the order description.
- The product is within 7 days of receipt (based on delivery confirmation time).
- The product is in its original condition, unused, and does not affect resale.
- The product packaging is intact, with all accessories, gifts, and manuals included.
- Duplicate charges due to system errors.
Non-Eligible for Refund
Refunds are generally not available in the following cases:
- Virtual products (such as redemption codes, membership top-ups) that have been successfully delivered or used.
- Custom or personalized products (made to your specifications).
- Refund requests beyond the return period (7 days after receipt).
- Products damaged due to personal reasons or showing obvious signs of use.
- Special categories such as food, medicine, and cosmetics (opened and affecting resale).
- Refund requests due to price fluctuations (not covered by price protection).
Refund Process
Requesting a refund is simple — just follow these steps:
Submit Request
Go to "My Orders", find the relevant order, click "Request Refund", select the reason, and submit.
Review
Our customer support team will review your request within 1-2 business days.
Return Product
Once approved (if a return is required), send the product back to the designated address as instructed.
Inspection
After receiving the returned product, we will complete a quality inspection within 1-3 business days.
Refund Issued
After passing inspection, the refund will be issued via the original payment method. Processing time depends on the payment channel.
Refund Methods & Timeframes
Refunds are returned via the original payment method. Estimated processing times by payment channel:
| Payment Method | Estimated Processing Time |
|---|---|
| Alipay / WeChat Pay | 1-3 business days |
| Bank Card (Debit) | 3-5 business days |
| Bank Card (Credit) | 5-10 business days |
| Platform Balance | Instant |
| Apple Pay / Google Pay | 3-7 business days |
Special Circumstances
Refund handling for the following special cases:
- Orders using coupons: Coupon value is not refunded; valid coupons will be returned to your account.
- Orders using points: Corresponding points will be returned to your points account.
- Promotional orders: Refund amount is based on the actual amount paid; free gifts must be returned.
- Cross-border products: Refund processing may take longer and may involve customs duty deductions.
- Partial refunds: You can request a refund for individual items in an order; the refund amount is calculated based on the returned items.
Refund Timeline
We are committed to processing valid refund requests as quickly as possible. Typically, reviews are completed within 1-2 business days, and refunds are initiated within 1-3 business days after inspection approval. Processing times may be extended during holidays or peak periods. Thank you for your understanding.
After-Sales Guarantee
Customer satisfaction is our top priority. If you encounter any issues during the refund process or disagree with a refund decision, please contact our customer support team at any time. We are here to help.
Refund Inquiries
If you need help or have questions about our refund policy, please reach out to us.